OpenAI and ServiceNow Expand Enterprise Workflow Partnership

OpenAI and ServiceNow announced an expansion of their partnership that will let customers use OpenAI’s language models and agents directly inside ServiceNow’s platform, while also allowing ServiceNow’s rich workflow engine to be called from ChatGPT and Codex.

For ServiceNow users, the move means that routine ticketing, approvals and knowledge‑base queries can be powered by generative AI, reducing manual effort and speeding up response times. The integration also opens the door to new use cases like AI‑driven incident triage.

From OpenAI’s side, embedding its models in ServiceNow gives the company a foothold in the enterprise services market and a steady stream of data for fine‑tuning. It also lets developers build custom agents that can trigger ServiceNow actions without leaving the OpenAI ecosystem.

The companies said the rollout will begin in the next few months, with early adopters invited to test pilot programs. If the partnership gains traction, it could set a new standard for how generative AI is woven into business process platforms.